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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Kristen Robertson

August 15, 2025

5  out of  5
rating by Kristen Robertson
"⭐️⭐️⭐️⭐️⭐️ Lorenzo Tordera at State Farm in Costa Mesa was fantastic to work with! He was quick, professional, and got us what we needed right away so we could close our mutual client’s loan on time. Truly appreciate his excellent service! Kristen Robertson, Rescom Mortgage Lending"
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Scarlet Kim

August 13, 2025

5  out of  5
rating by Scarlet Kim
"Lorenzo was very helpful and quick in his response to my request for documentation of a mutual client."
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Leslie González

August 7, 2025

5  out of  5
rating by Leslie González
"Es una persona muy amable, con cualquier duda o pregunta que tengas siempre contesta con amabilidad"
We responded:
"¡Gracias por tomarse el tiempo de reseñar nuestra oficina de State Farm! Nos alegra mucho saber que tuvo una experiencia positiva con nosotros; su satisfacción es nuestra máxima prioridad. Le agradecemos sus amables palabras y esperamos seguir apoyándolo con sus necesidades de seguros. ¡Muchas gracias! "
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Tristan

July 30, 2025

5  out of  5
rating by Tristan
"Lorenzo & his father were a great help! Got me a great life insurance policy at a great rate and made me feel like a priority!"
We responded:
"Lorenzo and his father appreciate your positive feedback. We look forward our continued relationship and best of luck to your school and caring for your family!"
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Dena Trinh

July 10, 2025

5  out of  5
rating by Dena Trinh
"I've been with State Farm for over 15yrs and just recently moved to California, transferred all my policies from Washington to CA with a very good price. The agent was friendly, knowledgeable, and patiently answered all questions, making the whole process incredibly smooth. Highly recommend!""
We responded:
"Thank you so much for sharing your experience! We’re thrilled to hear that your transition from Washington to California went smoothly and that I was able to assist you. We truly appreciate your loyalty over the past 15 years, and your recommendation means a lot to us. Welcome to California! - Lorenzo"
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Oscar Li

July 8, 2025

5  out of  5
rating by Oscar Li
"Enrique and Virnie, thank you so much for helping me to get my (insurance ) policy for my car. i would like to recommend you Guys to my friend out their. have nice day!!!!!"
We responded:
"Thank you so much for the amazing 5-star review! We truly appreciate your trust and support. It means a lot to us to know you had a positive experience, and we’re always here to help with any of your insurance needs. Your recommendations and kind words motivate us to keep delivering the best service possible. Thanks again for choosing us!"
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F Ivan Mendieta

July 8, 2025

5  out of  5
rating by F Ivan Mendieta
"Amazing customer service. Very satisfies For the explanation about Services"
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
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Kawaii C Carol

July 2, 2025

5  out of  5
rating by Kawaii C Carol
"I had a fantastic experience with Joy Pensado. Her customer service was incredibly helpful, and she is also friendly. The help and information were exactly what I needed. I highly recommend her."
We responded:
"Thank you so much for your wonderful feedback! We’re delighted to hear that you had a fantastic experience with Joy . Providing helpful and friendly service is always our goal, and your recommendation truly means a lot. If you ever need further assistance, please don’t hesitate to reach out. Thank you again for choosing us!"
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johnny munday

July 2, 2025

5  out of  5
rating by johnny munday
"Most excellent service by Enrique from State Farm!"
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
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Pedro Abascal

July 1, 2025

5  out of  5
rating by Pedro Abascal
"Great service. Everything was explained."
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
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Johnny Prz (califas)

June 30, 2025

5  out of  5
rating by Johnny Prz (califas)
"Thank you very much to Enrique for always being there whenever I need him, helping me with my policies and services that are appropriate to my needs, , he is the best ,"
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
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Jenny Perez

June 24, 2025

5  out of  5
rating by Jenny Perez
"My concerns were addressed in a timely manner. Enrique also took the time to verify that I was happy with my other policies. I am happy with the service I received. Enrique was kind and helpful, as are other agents that I have spoken to. Thank you!"
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
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Jose Girl

June 16, 2025

5  out of  5
rating by Jose Girl
"Great customer service from State Farm agent! Thank you Maribel for going above and beyond in working hard to keep our premium rates down! You’re the best! Addendum: Once Maribel left, the staff remaining are all incompetent and unhelpful with rates skyrocketing. Sadly, I no longer recommend."
We responded:
"Hello Aime, Thank you for letting us know how we can improve. Moving forward please as for Joy for any questions about your policy. I do have new staff learning the systems."
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S C

June 3, 2025

5  out of  5
rating by S C
"Always responsive, accommodating and kind. I’ve been with this branch for a few years now and never had any issues"
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know! Wishing a happy summer for 2025!"
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heidy medina

May 20, 2025

5  out of  5
rating by heidy medina
"The reason why I still have State Farm is because of the agent Joy, she respond on time she always has an answer to my questions. Is very easy to understand my coverage she explained it very clearly. Thank you Joy for always going above and beyond for me when we I need help you are a great addition to the company and we appreciate all your help even if is a simple question."
We responded:
"Thank you for the 5-star review! Joy is the best of the best! Thank you for your loyalty, Heidy, we appreciate your business! "
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LES A

May 10, 2025

5  out of  5
rating by LES A
"I would just like to say that Joy Pensado is the most perfect Insurance agent I've ever dealt with, and ive never met her in person. Her personality is great. Just in talking with her I decided to change insurance companies last year. Otherwise I probably never would have. She explains everything with total knowledge but if she doesnt know something she finds answers quickly. She's not pushy at all, her knowledge and experience alone is great.. Again. She is a joy to work with."
We responded:
"Thank you so much for taking the time to write all those kind things, Les. Joy is every bit of her name. In a world where we are struggling with kindness it was a ray of sunshine reading your review. We appreciate your support and value your loyalty, thanks again!"
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Steven Vasquez

May 1, 2025

5  out of  5
rating by Steven Vasquez
"I had the pleasure of working with Joy from State Farm, and I couldn’t be more satisfied with the experience. She made the process of getting auto insurance incredibly smooth and stress-free. Joy was not only professional and knowledgeable, but also genuinely friendly and patient as she walked me through all my options. She answered all my questions thoroughly and helped me find the right coverage at a price that fit my budget. You can really tell she cares about her customers and takes pride in her work. I highly recommend asking for Joy if you’re looking for great customer service"
We responded:
"Thank you for your 5-star review, Steven! Joy is one of our best! We are glad to have you both! "
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Jorge Cespedes

April 30, 2025

5  out of  5
rating by Jorge Cespedes
"Enrique es un excelente persona y amable 👍"
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Billy Rolle

April 18, 2025

5  out of  5
rating by Billy Rolle
"This guy as been a blessing from the time I got my quote til now I appreciate the service and there honesty definitely a State Farm customer for life-Arking"
We responded:
"Thanks, Billy, for the kind words. We are all blessed to get to work with you and we are thankful for your loyalty! "
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Scott McGrath

April 16, 2025

5  out of  5
rating by Scott McGrath
"My experience with Joy as my agent has truly helped me in times where I needed help. The best!"
We responded:
"Thank you for your kind words about, Joy. She is amazing and we are lucky to have you both! "
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Coleen Anderson

February 15, 2025

5  out of  5
rating by Coleen Anderson
"This is a great office with a great team of professionals. Whatever I need, whatever time of day it is, they're always there to help out. Shout out to Chris for reaching out just to check on me to see if I need anything at all. How many insurance companies do that? I highly recommend them for all or any of your insurance needs."
We responded:
"Thank you for your review and for your business Coleen!"
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BOD Services Admin

January 28, 2025

5  out of  5
rating by BOD Services Admin
"love working with this office. Its been two years now!! hopefully its a life long relationship!!"
We responded:
"Thank you for that Lilly, we appreciate your review, and we look forward to a lifelong relationship with you as well!"
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Brian Bundy

January 23, 2025

5  out of  5
rating by Brian Bundy
"Joy was great to help me get insurance. A very nice person that I think she really cares for here customers. A very enjoyable experience and I am glad I’m back with Statefarm Insurance company."
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help! Again, thank you Brian."
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Ana Cárdenas

January 10, 2025

5  out of  5
rating by Ana Cárdenas
"Muy amables con sus clientes te dan opciones y respetan lo que tú decides no te forzarán a agarrar cosas que no quieres pero muy amables gracias Lorenzo and Marivel"
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Meliza Zarrabal

January 10, 2025

5  out of  5
rating by Meliza Zarrabal
"A fantastic experience with Maribel to help me with my insurance highly recommended"